The 2025 CQI State Forum featured a powerful lineup of presentations from Member Services across NSW, each highlighting innovative programs, lessons learned, and community-driven success stories in Continuous Quality Improvement.
These presentations demonstrated the strength of culturally safe, data-informed approaches and the commitment of our Aboriginal Community Controlled Health Services to delivering better health outcomes for our communities.
From digital health solutions and workforce development to chronic disease management and service redesign — each speaker shared valuable insights and practical strategies that can inspire and inform others on their CQI journey.
We thank all presenters for generously sharing their time, knowledge, and stories. Their contributions are helping to shape stronger, more connected services across the state.
Day 1 | June 3:
Using the Six Thinking Hats
Kerry Copley
Six Thinking Hats is a simple, effective parallel thinking process that can help anyone to be more productive, focused and mindfully involved.
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Securing the Future: Cybersecurity Insights
Australian Digital Health Agency
Tracey Weeks, Danielle Pentony and Joanne O’Brien
In this discussion, we will look at the cyber security risks in the Healthcare sector, how that impacts healthcare providers, and how the Australian Digital Health Agency is assisting the healthcare sector to build resilience and cyber security culture.
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Day 2 | June 4
Diabetes Management – Efficiency of New Technologies, New Data and Research Initiatives at EDAS
Eleanor Duncan Aboriginal Services
Paul Hussein, Marissa Hussein and Bianca Matos
The need to evaluate programs and source new data remains a challenge across a range of services. EDAS has commenced with a research and data unit which is in its foundational stages and the team will present their progress to date.
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View Comparison of Continuous Glucose Monitoring (CGM) vs Capillary Blood Testing
View Eleanor Duncan Aboriginal Services Video
OAMS Allied Health – The Walu-Win Model
Orange Aboriginal Health Service
Joshua Mitchell and Ashley Wood
A multidisciplinary approach to patient healthcare, Medicare and financial sustainability; a patient’s journey from GP to Walu-win, our Allied Health assistant project in development and hydrotherapy.
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View ‘A Day in the Life at OAMS’ video.
Innovative Digital Technology and Information Management Systems
South Coast Medical Service Aboriginal Corporation
Wade Longbottom, Kelly Gould, Annie Hilzinger and Dominique Scialom
Discover how South Coast Medical Service Aboriginal Corporation earned a Certificate of Excellence in Quality Systems from Te Wana by reimagining their approach to quality management. Their innovative, human-centered framework supports continuous improvement through a centralised system that manages audits, compliance, safety and service evaluations, giving the executive team clear and immediate visibility of performance, risks, and compliance.
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Tharawal Deadly Checkz and Targeted Health Clinics
Tharawal Aboriginal Corporation
Emily Craig, Jasmine Belbin and Joanne Ross
Learn how Tharawal AMS utilises targeted clinics and MBS to promote community engagement and enhance services provided to our community.
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Digital Health at OAMS: Where are we on the Roadmap?
Orange Aboriginal Health Service
Dr. Genie Poh, Jeanette Nicholls and Riana Mitchell
As Australia commits to digital equity for Aboriginal and Torres Strait Islander people by 2026, Orange Aboriginal Medical Service (OAMS) asks a timely question: are we ready—and are our patients? Explore our digital health journey at OAMS, highlighting the unique challenges and innovative, culturally responsive strategies being used to bridge the digital divide in healthcare.
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Tharawal Health Connector Program
Tharawal Aboriginal Corporation
Jodie Bell, Tahni Brannigan and Patricia Muir
Tharawal Aboriginal Corporation is creating safe, supportive spaces where families can grow, heal, and thrive. Through programs like community playgroups, the Deadly Homework Club, women’s cultural sewing groups, and family camps, they’re supporting mob with culturally grounded care, connection and creativity.
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Day 3 | June 5
Aligning AHW & AHP roles with Medicare Revenue Growth
AH&MRC of NSW
Jade Hansen, AH&MRC Director of Recovery
Jade Hansen explored how better aligning the roles of Aboriginal Health Workers (AHWs) and Allied Health Professionals (AHPs) can unlock new opportunities for Medicare revenue growth — while strengthening culturally safe care. By recognising the value of these frontline roles and integrating them strategically into service delivery, we can drive both financial sustainability and improved community outcomes.
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NACCHO MBS Optimisation eLearning Program, MBS and MyMedicare Updates
NACCHO
Kim Passante
This program supports ACCHSs to deliver high-quality, responsive and culturally appropriate health services that achieve optimal health outcomes and meet the specific needs of Aboriginal and Torres Strait Islander people. It also identifies (and where necessary develops) sustainable resources and systems that must be in place to capitalise on the MBS revenue to support and expand ACCHS models of care and allow health priorities to be determined by Aboriginal and Torres Strait Islander communities.
