The Role
We are seeking a passionate and dedicated Quality and Compliance Officer. In this role you be responsible for coordinating and facilitating service accreditations and supporting compliance in consultation with staff across all SCMSAC Sections/Programs to establish an integrated quality and compliance management system, with a strong focus on continuous improvement.
Key Responsibilities
- Promote quality and compliance initiatives and cultivate a culture of continuous improvement.
- Lead and implement specified internal auditing practices.
- Contribute to the development, review and implementation of relevant policies and procedures.
- Contribute to the development, review and implementation of tools and resources to support quality and compliance processes.
- Prepare and review quality and compliance reports to identify gaps or trends that inform organisational planning and decision making.
- Assist with the development and delivery of training, including sourcing suitable external providers where appropriate.
- Maintain knowledge of current quality and risk practices in the health, community services and other relevant sectors.
- Maintain the Quality and Safety Register accurately and keep it updated.
Essential Criteria
- Relevant tertiary qualifications, with a minimum of two years’ experience in a similar role.
- Experience with accreditation processes.
- Demonstrated computer proficiency, including the use of all Microsoft Office applications and client record and data management systems.
- Ability to learn new technology including data analysis and reporting programs.
- Strong verbal, written and interpersonal communication skills, including report writing and active listening.
- Excellent planning and time management skills.
- Sound understanding of quality and risk management principles, frameworks and methodologies, including auditing and continuous improvement.
- Ability to analyse information and interpret statistical data to identify trends and resolve issues.
- Demonstrated flexibility and initiative in the workplace.
- Ability to work effectively both independently and under supervision.
- High attention to detail.
- Current Working with Children Check and National Police Check.
- Current Drivers Licence.
Desirable
- Community, and/or human services experience highly regarded
- Knowledge of legislation and accreditation standards relevant to SCMSAC services.
- Experience with project management and/or accreditation process.
Pre-Employment Requirements
✅ All preferred applicants must complete a National Police Check.
✅ A paid employee Working With Children Check (NSW) is required prior to appointment, in accordance with legislation.
✅ For Aboriginal Designated Positions, applicants will be asked to provide proof of Aboriginality at the interview stage.
Aboriginality is a genuine occupational requirement under Section 8(1) of the Racial Discrimination Act 1975.
Why Join us?
At SCMSAC, you’ll be part of a culturally safe and inclusive workplace where your contribution truly matters.
We’re a values-driven team creating real impact in our communities. We offer:
- Generous employment conditions, competitive rates, and access to salary packaging.
- Ongoing career development, education, and training.
- A collaborative, respectful, and inclusive team environment where you can thrive.
- Strong team values and community impact.
- Opportunities for professional growth.
- A welcoming environment that supports Aboriginal and Torres Strait Islander applicants.
Benefits and Perks
- Competitive salary.
- Monthly RDOs (Rostered Days Off).
- Paid Christmas shutdown period in addition to standard leave entitlements.
- Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit).
- Ongoing training, support, and career advancement opportunities.
- Opportunity to work within a supportive, dedicated team.
- Ongoing professional development and training.
- Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing.
How to Apply
Please email your completed application to: hr@southcoastams.org.au
Include the following documents:
✅ SCMSAC Application Form
✅ Resume/CV
✅ Cover Letter addressing the Selection Criteria
✅ Confirmation of Aboriginality (only required for Aboriginal-identified positions)
📎Any relevant qualifications or certificates
Closing Date: Thursday 27th November 2025
