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Compliance

Compliance team operates as a specialised team dedicated to enhancing the capabilities of Member Services through programs and training. Its primary focus is to support Aboriginal Community Controlled Health Services (ACCHS) in delivering improved service quality, increasing revenue, ensuring financial sustainability, and enhancing clinical governance through continuous quality improvement activities.

Continuous Quality Improvement (CQI) is an activity undertaken within a health service where the primary purpose is to monitor, evaluate or improve the quality of healthcare and services delivered by the ACCHS.

The primary aim of CQI is to build the capability and capacity of AH&MRC member services to undertake these improvements.

ACCHS service standards are constantly changing and CQI systems enable us to ensure that we are providing the most effective service possible and are ensuring that our work is impacting on the community positively.

A CQI activity /project includes service staff to participate in a process. CQI is the responsibility of clinical health, and organisational business, service staff and should be driven by a CQI plan. Clinical and Business Audits, and re-audits are the gold standard ways of assessing and improving services. The process is continuous. CQI activities / projects often follows a method or cycle, such as the Plan Do Study Act (PDSA).

ACCHSs need to engage in quality improvement activities to improve organisational business, systems areas such as service structures, quality and safety for the community and clinical care. Achieving improvements requires the collaborative effort of the whole service team and all members of the team should feel empowered to contribute.

AH&MRC service support teams are committed to supporting Members services and primary care through a step-by-step process to identify areas for improvement, implement change and develop a quality improvement plan that addresses a priority area specific to your organisation and primary care setting.

AH&MRC provides a range of services to our ACCHSs members to ensure they are strong, thriving, sustainable community-controlled organisations.

It is AH&MRCs vision that all ACCHSs have the capacity, resources, skills, and knowledge needed to provide excellence in consistently providing high quality services to their communities.

CQI State Forum

AH&MRC hold an annual Continuous Quality Improvement (CQI) State Forum in Sydney. This Forum provides provides an exciting opportunity for ACCHS staff to learn and discuss how ACCHSs can incorporate CQI processes and procedures into their normal practice and service delivery. It also provides a platform to ensure that initiatives across the state are being showcased and Services are provided with guidance on how to implement best practice. AH&MRC presents CQI awards during a networking dinner event to acknowledge the outstanding work that Member Services have accomplished throughout the year.

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The Business Support program seeks to provide Member Services with access to the knowledge, support, tools, resources and training required to safeguard the long-term sustainability of the ACCHS sector in NSW. Key activities include workshops, seminars, educational sessions and ongoing business based assistance.

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