The Australian Digital Health Agency provides a broad range of resources, learning tools, and support channels to help ACCHSs, clinicians, and community members engage confidently with My Health Record and other digital health services.
eLearning:
A suite of short online learning modules are available on Online Learning Portal to support both healthcare providers and the broader community to better understand and use the 1800MEDICARE app:
- Getting started with the 1800MEDICARE app
- Exploring the 1800MEDICARE app home screen
- Privacy and access settings in the 1800MEDICARE app
- Using electronic prescriptions with the 1800MEDICARE app
- Using Active Script list (MySL) with the 1800MEDICARE app
These modules provide practical guidance on how to use the app and support consumers to engage with it confidently.
- Find the full range of eLearning training for Aboriginal and Torres Strait Islander health here.
- Webinars
- Software summary sheets
- Australian Digital Health Agency YouTube channel
Other Resources:
My Health Record youth storybook pdf (PDF, 2.9 MB)
My Health Record adult storybook (PDF, 2.81 MB)
My Health Record parent storybook (PDF, 4.52 MB)
Getting Started & Registration Support
The Australian Digital Health Agency provides step-by-step guidance for organisations and individuals who are new to My Health Record. This includes registration assistance, linking My Health Record via myGov, and managing privacy and access settings. Organisations can also request free online or in-person training sessions by contacting the Australian Digital Health Agency’s Education Team at DigitalAdoptionSupport@digitalhealth.gov.au.
Service / Purpose |
Contact / Link |
| My Health Record general enquiries (24/7) | 1800 723 471 |
| 1800MEDICARE app support | 1800 723 471 (Option 1) |
| Digital Health Support Hub | Visit digitalhealth.gov.au/support |
| Training & education enquiries | Email: education@digitalhealth.gov.au |
Refer to the Agency webpage Contact us for a more comprehensive list of support channels.
