1. eLearning Modules, Online Courses & Recorded Sessions
The Australian Digital Health Agency offers a variety of eLearning and training opportunities tailored for healthcare organisations and individuals. These include online learning sessions, recorded webinars, and professional development courses.
eLearning
- – Online learning sessions and recorded webinars with subtitles and Auslan translation https://www.digitalhealth.gov.au/healthcare-providers/webinars
- – eLearning modules through the Online Learning Portal (training.digitalhealth.gov.au) https://www.digitalhealth.gov.au/healthcare-providers/initiatives-and-programs/my-health-record
- – eLearning module on developing a security and access policy for your organisation https://training.digitalhealth.gov.au/enrol/index.php?id=65
- – eLearning modules specific to the ACCHS
An introduction to My Health Record
Using My Health Record in an Aboriginal and Torres Strait Islander health service
Videos
- Trusting My Health Record to securely store health information – Michael Brown’s story
- Latoya’s journey: My Health Record for Aboriginal and Torres Strait Islander Communities – English
- Latoya’s journey: My Health Record for Aboriginal and Torres Strait Islander Communities – Yumpla Tok
Webinar Recordings
Training
Patient Resources
- My Health Record youth storybook pdf (PDF, 2.9 MB)
- My Health Record adult storybook (PDF, 2.81 MB)
- My Health Record parent storybook (PDF, 4.52 MB)
2. Podcasts & webinars
The Australian Digital Health Agency podcast series features digital health experts discussing important topics such as My Health Record participation, cybersecurity, and safe data handling. Episodes include practical insights and real-world examples of digital health implementation. These podcasts are ideal for staff training, discussions, and professional learning. https://www.digitalhealth.gov.au/healthcare-providers/webinars
There are specific webinars for ACCHS staff, such as
- How to access your My Health Record
- My Health Record overview documents for health workers
- Setting access to your My Health Record
- My Health Record for Health Workers
3. Getting Started and Registration Support
The Australian Digital Health Agency provides step-by-step guidance for organisations and individuals who are new to My Health Record. This includes registration assistance, linking My Health Record via myGov, and managing privacy and access settings. Organisations can also request free online or in-person training sessions by contacting the Australian Digital Health Agency’s Education Team at education@digitalhealth.gov.au
4. Help Lines, Contact and Support Channels
| Service / Purpose | Contact / Link |
| My Health Record general enquiries (24/7) | 1800 723 471 |
| MyAhealth app support | 1800 723 471 (Option 1) |
| Digital Health Support Hub | Visit digitalhealth.gov.au/support |
| Training & education enquiries | Email: education@digitalhealth.gov.au |
